[HCMC | Business Luncheon] 2025 Readiness: Transforming CX and Fortifying Cybersecurity with AI
Event Organizer
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Eurocham
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Phone
(84-28) 3827 2715 -
Email
eventsupport@eurochamvn.org -
Website
Eurocham Website
Other Organizers
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Concentrix
As technology and threats evolve, how are you adapting?
In this exclusive luncheon, EuroCham and Concentrix invite you to explore bold strategies used by leading companies at the intersection of CX and cybersecurity. From AI-driven personalization to countering advanced cyber threats, our experts will share practical approaches for integrating advanced tech with human insight to create secure, customer-first experiences in 2025.
Key speaking points:
- AI-Driven CX and Cybersecurity – Explore how AI is transforming both customer experience and cybersecurity, from personalization and predictive insights to enhanced detection and response.
- Cloud-Enabled Scalability and Resilience – Discover how cloud technology supports scalable CX solutions while strengthening defenses against today’s most sophisticated cyber threats.
- Balancing Tech with Human Insight – Learn how leading companies blend technology with human expertise to deliver empathetic customer experiences and secure, future-ready operations.
Details of the event:
• Date: Thursday, 28 November 2024
• Time: 11:45AM – 02:00PM
• Location: Caravelle Hotel, 19-23 Lam Son Square, Ben Nghe, D1, HCMC
• Fee (lunch included):
EuroCham members: 500,000VND/pax
Non – members: 800,000VND/pax
*The fee for this event has been partly sponsored by our co-organizer. The displayed rate is the discounted rate.
• Contact: Ms Khanh at eventsupport@eurochamvn.org for more information
*Please note that cancellation must be made at least 48 hours before the event; otherwise, full charge (500,000VND/pax for EuroCham members or 800,000VND/pax for non-members) will be applied due to obligation with venue.
Speakers
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Diki SawhneyVice President - Global Innovation and Digital Transformation at ConcentrixDiki Sawhney is the Vice President of Global Innovation and Digital Transformation at Concentrix, based in New Delhi, India. In this role, Diki leads efforts across Asia Pacific, driving business transformation through innovative technologies like AI, automation, and design thinking to enhance customer experience and operational efficiency. With over 20 years of experience and an MBA from NMIMS, Diki has built a track record of delivering significant value to global clients. Diki has also authored publications on innovation and education technology for the Centre for Education Growth & Research, showcasing thought leadership in the field.
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Rishi RajpalGlobal Vice President - Global Security at ConcentrixRishi has Over 20+ years of global experience and deep expertise in Information Security with specialization in risk management, security tools and technologies, compliance, and privacy. His experience in Information Security encompasses all aspects of the discipline, including advisory and consulting, policy, processes and standards, engineering and operational support for clients and for the internal organization.
He has won several Industry awards & accolades in the domain of Security and Privacy, including being listed as Top 100 Security Officers*. He contributes back by writing articles, journals, participating in discussions focussed on Data Privacy and Security, and educating upcoming talent in Cyber Security.
He holds Masters in Information Assurance from North Eastern University and continues to learn by acquiring Infosec certifications.
Event Descriptions
Date
- 28 Nov 2024
Time
- 11:45 am - 2:00 pm
Location
- 19-23 Lam Son Square, Ben Nghe, D1, HCMC
