Payment, Refund and Cancellation Policy

1. Ticket Format and Usage

• Most of our events issue online tickets in the form of a confirmation email sent to participants 1–3 days before the event.
• To attend the event, participants only need to provide the registered information at check-in.
• In certain special cases, physical tickets may be issued and delivered to participants in advance.

2. Payment Methods:

To ensure convenience for our customers when purchasing event tickets on the EuroCham Vietnam website, we offer the following payment methods:

a. On-site Payment at the Event

• Customers are encouraged to purchase and pay for tickets in advance so that the Organising Committee can arrange and secure seats prior to the event.
• Tickets can also be purchased and paid for directly at the event entrance (subject to availability).
• After payment, customers will receive an official financial invoice, and our staff will provide guidance on ticket collection.

b. Bank Transfer

• Customers choosing bank transfer will receive a confirmation email along with transfer details from EuroCham staff (HCMC Office: eventsupport@eurochamvn.org; Hanoi Office: thuanh@eurochamvn.org).
• Official company bank account details are as follows:
  • Account Name: EUROPEAN CHAMBER OF COMMERCE or HIEP HOI DOANH NGHIEP CHAU AU TAI VIET NAM
  • Account Number: 
    • 99142344433 (VND)
    • 99142344422 (USD)
    • 99142344411 (EUR)
  • Bank: Standard Chartered Bank, HCMC branch.

c. Payment via VNPAY

• VNPAY is a payment gateway developed by Vietnam Payment Solution JSC (VNPAY). Customers can use their bank cards/accounts with QR Pay/VNPAY-QR features available on Mobile Banking apps or linked e-wallets to complete transactions.

*Commitment

• All payment transactions are secured and comply with the laws of Vietnam.
• EuroCham is responsible for providing customers with all valid payment documents.

3. Refund and Cancellation Policy

• For paid offline events, cancellations are accepted free of charge if made at least 48 hours before the event.
• For paid online events, cancellations are accepted free of charge if made at least 24 hours before the event.
• After the above deadlines, full charge of the number of pax that have been registered will be applied.
• Service charges (if any) are non-refundable.

4. Admission Rules

• For certain events, walk-in participants may be accepted depending on seat availability.
• The organizer reserves the right to refuse entry or request removal of any individual who violates event rules or causes disruption.

5. Ticket Transfer

• Tickets may be transferred to another individual within the same category (member to member, non-member to non-member) under specific conditions, provided that the organizer is notified in advance via email at least 12 hours before the event.
• Uninformed or unapproved transfers may not be accepted at the event.

6. Liability Disclaimer

Due to unexpected issue, some event details (time, location, or speakers) may change on short notice. The organizer will promptly notify all attendees of any updates.